Frequently Asked Questions

Everything you need to know about shopping with TIRELLI.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within Australia. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all full-priced items. Garments must be in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our designs often feature a relaxed, contemporary fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Apple Pay.

Can I change or cancel my order after it has been placed?

As we strive to process orders quickly, changes or cancellations can only be made within one hour of placement. Please contact our customer service team immediately for assistance.

Do you offer international shipping?

Yes, TIRELLI ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.